• Find Child Care

    Need to find a licensed child care agency click here.

  • Adoption

    Interested in adopting a West Virginia child click here.

  • Customer Reporting Service Center

    Need to ask questions or make changes to your SNAP or Medicaid benefits? Call 1-877-716-1212.

  • inROADS

    Need to apply for or review your benefits offered by the state of West Virginia click here.


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                For more information about reporting abuse and neglect, click here.




To ask questions or make changes to your SNAP or Medicaid benefits call the Customer Services Center at 1-877-716-1212.

You now have the convenience and security to report changes, apply for benefits and complete reviews all from your My InROADS Account.  Log on at www.wvinroads.org today.

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Low Income Energy Assistance Program (LIEAP) Response to COVID
Due to the impact of COVID-19, the WV Department of Health and Human Resources (DHHR) will begin mailing applications on July 31, 2020 for the Low Income Energy Assistance Program (LIEAP), to all households who were approved for the Supplemental Nutrition Assistance Program (SNAP) but did not receive LIEAP. To be eligible to receive the application, the household would have to have been approved for SNAP on or after April 1, 2020. Income guidelines remain at 60% of the state median income. Applications need to be returned no later than August 31, 2020.  Any application received after this date will be denied. Individuals can apply by mailing the application back to their local DHHR office or by applying online at www.wvpath.org.  

The maximum allowable gross income levels for LIEAP Fiscal Year 2020 are listed below:
​​Househol​​d Size Gross Monthly Income Limit​
​1 ​$1,884
​2 ​$2,464
​3 $​3,043
​4 $​3,623
​5 $4,203
​6 $​4,782
​7 ​$5,361
​8 ​$5,940
​9 ​$6,519
​10 ​$7,098
*For each addition person, add $579. Households whose countable income exceeds the maximum amount are not eligible.  However, some types of income may be excluded for LIEAP.
WVDHHR filed proposed rules for 2021 Legislative Session with the Office of the Secretary of State for 78 CSR 2, Child Placing Agencies Licensure; 78 CSR 3, Minimum Licensing Requirements for Residential Child Care and Treatment Facilities for Children and Transitioning Adults and Vulnerable and Transitioning Youth Group Homes and Programs in West Virginia; and 78 CSR 27, Procedure to contest the substantiation of child abuse or neglect.  They are available at the following links.
Public comments will be accepted until July 31, 2020.  Comments may be mailed or emailed to april.l.robertson@wv.gov or April L. Robertson, One Davis Square, Suite 100 East, Charleston, WV 25301.
For additional information and news alerts for Kinship and Relative
providers please visit the following link: www.missionwv.org/kinship
Yesterday the following message was placed on inROADS regarding the upcoming February 3, 2020 PATH implementation.
Coming soon! West Virginia inROADS is changing to West Virginia People's Access to Help (WV PATH) on Monday, February 3, 2020. WV PATH mirrors the capabilities of inROADS; however, it will have a new look and feel for applying for benefits, reporting changes, and reviewing benefit information. The launch of WV PATH means you will create a new username and password. You will receive an email with instructions on how to create your WV PATH credentials if you have identified an email address in your inROADS account. Otherwise, on or after February 3, please access WV PATH at https://www.wvpath.org/ and select SIGN IN at the top of the screen to create your new account. If you need help using WV PATH, customer service will be available to assist you at 1-844-451-3515. Note: Draft applications for benefits must be completed and submitted prior to January 31, 2020. Any draft applications that have not been submitted will need to be recreated in WV PATH on or after Monday, February 3, 2020.
Wayne County Office’s main phone line is out of service. Please use the following number to contact the Wayne County office: 
Alternate phone lines for assistance:
DHHR Client Services: 1-800-642-8589
DHHR Abuse/Neglect hotline: 1-800-352-6513
The Bureau for Children and Families released The Study of Kinship Care Families October 2019 conducted by Second Chance, Inc through a grant from Casey Family Programs. The purpose of the study was to gain recommendations for improving services provided for kinship/relative foster care families. The study fulfills the requirements of House Bill 2010 (WV Code §49-2-111b) and addresses delays in foster care certification, payment options for relatives/kin and specific supports needed to best meet the needs of relative/kinship families involved with DHHR.
Please find below the FAQ document for transitioning foster care youth to managed care.  This document will continue to be updated as new questions are posed and addressed.

Mountain Health Promise Managed Care FAQs


 Become a DHHR CPS Worker: This video has been created to help explain the day to day duties and responsibilities of a Child Protective Service Worker. Click on this link to watch the video


West Virginia Weatherization Public Hearing Plan (New)


West Virginia Weatherization Assistance Program (WAP)


 Attention Members!  Understanding Letters you may receive from the Internal Revenue Service (IRS).  Click here for additional information.






Find it Fast:


New Income Maintenance Manual


Local DHHR County Directory (or see map)
Community Service Managers Directory
Regional Office Staff Directory

Upcoming Events

Welcome to our new website! It is our objective to make you aware of all planned events throughout the state offered by the Bureau for Children and Families.

We are currently updating our events section. Please check back with us to see the exciting events to come.

Locate a DHHR Office

in your county
Select your county on the map to the right, or click here for a list of all counties.