The West Virginia Department of Health and Human Resources (DHHR) reminds residents impacted by the gas outage
on Charleston’s West Side to contact West Virginia 211
, a service partially funded by DHHR and administered by the United Way
, and ask about referral to community resources that may be able to help meet their needs. West Virginia 211 is available 24 hours a day, seven days a week. Residents may dial 2-1-1, text their zip code to 898-211, or visit wv211.org
to chat with a specialist.
Programs administered by DHHR’s Bureau for Family Assistance, such as the Low Income Home Energy Assistance Program (LIHEAP) and the Emergency Assistance program, provide financial assistance in cases where the client's utilities are cut off due to an inability to pay or in cases where the home is destroyed. West Virginia residents who are without financial or other means to meet their needs are encouraged to visit their county DHHR office to be evaluated for Emergency Assistance. To find a DHHR office near you, visit https://dhhr.wv.gov/pages/field-offices.aspx