Department of Health, Department of Health Facilities, and Department of Human Services

CHARLESTON, W.Va. — West Virginia Department of Health and Human Resources Deputy
Secretary for Public Insurance and Strategic Planning Jeremiah Samples today announced the
award of the state’s Non-Emergency Medical Transport (NEMT) contract to Medical
Transportation Management (MTM). 
 
“The NEMT broker will provide a central point of management of travel instead of the current
system through each DHHR county office,” Samples said. “The goal is better coordination of
these services to our Medicaid recipients, thus improving quality.”
 
The Public Works Report, Creating a Sustainable, Strategic Health Care System in West
Virginia, recommended DHHR’s Bureau for Medical Services establish a NEMT broker system.
 
MTM will begin establishing services in West Virginia on June 1, 2014 with full broker services
being in the fall of 2014. This contract was awarded following a bidding process conducted
under the guidelines of the West Virginia Purchasing Division.
 
MTM will be responsible for full administration of the program including customer services,
provider enrollment, verification of safety requirements, utilization review, and monitoring for
fraud and abuse. Under the new contract, current NEMT providers, including friends and family,
may contract with the broker to continue to provide services.