WV Relay Service

WVDHHR > WV Commission for the Deaf and Hard of Hearing > Resources > WV Relay Service

WV Relay Service

Title IV of the Americans with Disabilities Act mandates a nationwide system of telecommunications relay services to make the telephone network accessible to people who are deaf or hard of hearing or who have speech impairments.

West Virginia Relay is a free service for all West Virginia residents, connecting individuals who are deaf, deafblind, hard-of-hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone, relay makes communication simple, 24 hours a day, 365 days a year.

Provided by T-Mobile Accessibility – www.westvirginiarelay.com

If you wish to view the rules governing certification and operation of the West Virginia Relay Service, please visit: www.apps.sos.wv.gov/adlaw/csr/ruleview.aspx?document=9732

West Virginia Relay Customer Service (24 hrs, 7 days, 365 days)

866-430-1274 or 800-676-3777 (TTY/Voice)

800-676-4290 (Español - TTY/Voz)

access@t-mobile.com – E-mail

Customer Service for people with a speech disability (Speech-to-Speech)

877-787-1989

Customer Service for people who use Voice Carry-Over (VCO)

866-931-9027

Captioned Telephone (CapTel) Customer Service

888-269-7477

866-670-9134 (Español)

International (Relay calls into the U.S. from International destinations)

605-224-1837

Calls originating from a foreign destination will need to dial a U.S. access code

If not satisfied, contact:

Federal Communications Commission

445 12th St., SW

Washington, DC 20554

888-835-5322 - TTY

888-225-5322 - Voice

884-432-2275 - Video Phone

You can also file a complaint on their website at: www.consumercomplaints.fcc.gov/hc/en-us