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WV Commission for the Deaf and Hard of Hearing
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WV Relay Service
WV Relay Service
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Title IV of the Americans with Disabilities Act
mandates a nationwide system of telecommunications relay services to make the telephone network accessible to people who are deaf or hard of hearing or who have speech impairments.
West Virginia Relay is a free service for all West Virginia residents, connecting individuals who are deaf, deafblind, hard-of-hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone, relay makes communication simple, 24 hours a day, 365 days a year.
Provided by T-Mobile Accessibility –
www.westvirginiarelay.com
If you wish to view the rules governing certification and operation of the West Virginia Relay Service, please visit:
www.apps.sos.wv.gov/adlaw/csr/ruleview.aspx?document=9732
West Virginia Relay Customer Service (24 hrs, 7 days, 365 days)
866-430-1274 or 800-676-3777 (TTY/Voice)
800-676-4290 (Español - TTY/Voz)
access@t-mobile.com
– E-mail
Customer Service for people with a speech disability (Speech-to-Speech)
877-787-1989
Customer Service for people who use Voice Carry-Over (VCO)
866-931-9027
Captioned Telephone (CapTel) Customer Service
888-269-7477
866-670-9134 (Español)
International (Relay calls into the U.S. from International destinations)
605-224-1837
Calls originating from a foreign destination will need to dial a U.S. access code
If not satisfied, contact:
Federal Communications Commission
445 12th St., SW
Washington, DC 20554
888-835-5322 - TTY
888-225-5322 - Voice
884-432-2275 - Video Phone
You can also file a complaint on their website at:
www.consumercomplaints.fcc.gov/hc/en-us