Aged and Disabled Waiver (ADW) Program

​Aged and Disabled Waiver Program (ADW) is a long-term care alternative that provides services that enable an individual to remain at or return home rather than receiving nursing home care. The goals and objectives of this program are focused on providing services that are person-centered, promote choice, independence, participant-direction, respect, and dignity and community integration.

 For more information, contact: 

Program Manager, ADW Program
LuAnn Summers, MS, LPC, 
Bureau for Medical Services
350 Capitol Street, Room 251
Charleston, WV 25301
Phone:  (304) 352-4270
Fax:  (304) 558-4398

ADW Operations Agency (OA)
Bureau of Senior Services (BoSS)
Susan Silverman
Director of Medicaid Operations
1900 Kanawha Blvd., East
Charleston, WV 25305
Phone: (304) 558-3317 or 1-866-767-1575
Fax: (304) 558-6647
Email: ​

​BoSS Department Contacts:

Incident Management Reporting, Quality Initiatives and Complaints, and Quality Council Information
Mark Fordyce, Program Manager
Phone: (304) 558-3317 

Personal Options (self-direction in the ADW) Information and ADW Complaints
Gina Tinsley, Coordinator
Phone: (304) 558-3317 ext. 134

​ADW Hearings/Closures
Tamra Grueser, RN, Hearing Coordinator
Phone: (304) 558-3317 

ADW Transfers
Pat Meade, Transfer Coordinator
Phone: (304) 558-3317 ext. 118
​ADW Participant Enrollment/Monthly Reports
Barbara A. Paxton, Coordinator
Phone: (304) 558-3317 

ADW Continuing Certification 
Dwayne Bartley, Data Analyst
Phone: (304) 558-3317 

ADW Utilization Management Contractor (UMC):
1007 Bullitt Street, Second Floor
Charleston, WV 25301
Phone: (844​) 723-7811
Fax:  (866) 212-5053
KEPRO Healhcare​ Website

Authorization Verification
KEPRO at (844) 723-7881

For information regarding the Pre-Admission Screening process or to schedule an appointment contact:
KEPRO at (844) 723-7811

ADW Managed Enrollment List Questions/Training
Phone: (844) 723-7811

Billing Questions
Gainwell Technology (formerly DXC Technology and Molina Healthcare Soutions) at (304) 348-3360 or (888) 483-0793.




350 Capitol Street | Room 251 | Charleston, WV 25301 | Phone: (304) 558-1700 | Contact Us | Site Map