West Virginia

Department of
Health & Human Resources

New System Centralizes Management of Abuse and Neglect Cases in West Virginia


CHARLESTON, W.Va. — West Virginia Department of Health and Human Resources Commissioner for the Bureau for Children and Families Nancy Exline announced the establishment of a Centralized Intake Unit (CIU) for reports of abuse and neglect.

“The Centralized Intake Unit will ensure consistency across the state for the receipt and documentation of abuse and neglect cases for child and adult protective services,” Exline said. “Centralized Intake will also provide consistency in evaluation and decision making for child protective services.”

CIU replaces the current practice of separate intake units by county and contract services for after-hours calls. Now all child and adult protective services intake functions will be consolidated into one operation staffed and managed by employees of the Bureau for Children and Families.

Reports of abuse or neglect of a child or adult can be made to the Bureau by calling 1-800-352-6513.

The Centralized Intake Unit will begin operations on July 1, 2014.

Contact Information

Allison C. Adler, DHHR Director of Communications ■ (304) 558-7899 ■ allison.c.adler@wv.gov