Vendor materials required by the West Virginia Program may be ordered direct using an order form which may be emailed or mailed to the Vendor Management Unit.
The Vendor Handbook is an addendum to and incorporated into the Vendor Agreement. WIC Authorized Vendors must adhere to all information provided in the most recent edition of the Vendor Handbook to ensure compliance with federal and state regulations, rules, policies and procedures.
The West Virginia WIC Program offers vendors the opportunity to add products to the Authorized Product List (APL)
year round, with the exception of cereal, juice, bread, buns, tortillas, pasta, and yogurt, which may only be submitted for consideration during the product application period every two years in May. Requests for all other products may be submitted using the Universal Product Code (UPC) Request form by email to
dhhrwicvu@wv.gov, by fax to
304-558-1541 or by mail to the address on the form.
Any owner, manager, or employee may report an incident, a specific action or occurrence which may violate the laws and rules pertaining to WIC. This includes WIC customers':
attempting to exchange or actually exchanging the eWIC benefit card, food or formula for cash or other items of value, to other persons or entities;
attempting to receive or actually receiving cash or credit from vendors toward purchase of unauthorized food or other items of value in lieu of authorized supplemental foods;
threatening or actually displaying physical abuse of vendor staff or vendor property which includes throwing something in the direction of vendor staff;
substituting or attempting to substitute unauthorized foods with the eWIC benefit card;
exchanging or attempting to exchange food or formula purchased with the eWIC benefit card for unauthorized food or formula;
purchasing or attempting to purchase unauthorized food items not in WIC categories, such as soda and chips;
purchasing or attempting to purchase non-food items with the eWIC benefit card;
giving away foods or formula purchased with the eWIC benefit card to other persons or entities; and
verbally abusing or harassing vendor staff which includes throwing something though it is not directed toward vendor staff.
The complaint form English or Spanish can be mailed to U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence, Ave, SW, Mail Stop 9410, Washington, DC 20250-9410 or emailed to mailto:program.intake@usda.gov or wicvu@wv.gov.
The WIC Program will provide a hearing procedure for any vendor adversely affected by an action or decision by the State Agency as outlined in
Policy and Procedure 8.06 Fair Hearing Policy for Vendors. The vendor must use the Appeals Request form to request a fair hearing. No other form or method of requesting a fair hearing will be accepted in lieu of this form.
Resignation Form
Except when a sanction action is pending, vendors may terminate an Agreement at any time upon thirty (30) days written notice to the West Virginia WIC Program. Failure to notify the West Virginia WIC Program at least thirty (30) days prior to such termination could result in denial of any future application for participation by the vendor. The
Vendor Resignation Form may also be used to notify the West Virginia WIC Program of change in ownership or cessation of operation. WIC authorization is non-transferable so if ownership changes the current Vendor Agreement will be terminated, and the store will be unable to accept eWIC benefits.