Personal Care Services

​​Personal Care (PC) services are available to assist an eligible member to perform activities of daily living (ADL​) and instrumental activities of daily living (IADLs) in the member’s home, place of employment or community.  To be eligible, an applicant must have an eligible West Virginia Medicaid card then meet the program criteria for medical eligibility.

For more information contact:

​​Teresa McDonough, Program Manager
Bureau for Medical Services 350 Capitol Street, Room 251
Charleston, WV 25301
Phone: (304) 352-4240​

​PC Contracted Operations Agency (OA)​:
​​​Bureau of Senior Services (BoSS)
Susan Silverman, Director of Medicaid Operations
1900 Kanawha Blvd., East
Charleston, WV 25305
Phone: (304) 558-3317
Fax: (304) 558-6647
​​​​​​BoSS Department Contacts:

Incident Management Reporting, Quality Initiatives and Complaints, and Quality Council Information
Mark Fordyce, Program Manager
Phone (304) 558-3317
Tamra, Grueser, RN, Hearing Coordinator
PC Hearings Closures
Phone: (304) 558-3317​ ext. 137

Pat Meade, Transfer Coordinator
Phone:  (304) 558-3317
​Utilization Management Contractor (UMC)​
1007 Bullitt Street, Second Floor
Charleston, WV 25301
Phone: (844) 723-7811
             (304) 343-9663
Fax: (866) 212-5053
KEPRO Healthcare Website:
General Email:

 ​Billing Questions

Gainwell Technology (Formerly DXC Technology)  at (304) 348-3360 or (888) 483-0793

Authorization Verification
KEPRO at (304) 343-9663


Non-Emergency Medical Transportation
Non-Emergency Medical Transportation (NEMT) is available to Medicaid members who need assistance in order to keep scheduled medical appointments and treatments.  In order to be eligible for NEMT, a person must be a Medicaid member and have an appointment for medical treatment that is approved
under Medicaid guidelines.
For more information, to request gas mileage reimbursement, or schedule a trip please call the Medicaid NEMT broker, Modivcare at 1-844-549-8353, Monday-Friday 7:00 a.m. to 6:00 p.m. at least five business days before your appointment.
They will need to have the member’s name, Medicaid ID number, home address, phone number, where the member is to be picked up, the name, phone number and address of the health care provider, the date and time of your appointment and general reason for the appointment. Also, please let the operator know if you have any special needs such as a wheelchair accessible vehicle, assistance during the trip or someone to ride with you.




350 Capitol Street | Room 251 | Charleston, WV 25301 | Phone: (304) 558-1700 | Contact Us | Site Map