How to Apply to open
a PC Provider Agency
Aged and Disabled Waiver/Traumatic Brain Injury Waiver/Personal Care Services Provider Frequently Asked Questions
Coronavirus 2019 (COVID-19) Alerts:
ARPA Agreed Upon Procedures for Review July 26, 2024
West Virginia American Rescue Plan Act (ARPA) FAQs July 3, 2024
Bureau for Medical Services Signature Chart June 1, 2023
Personal Care Services Rate Change Memo March 28, 2023
Temporary Rate Increase Memo November 2, 2022
Temporary Rate Increase Memo October 28, 2022
American Rescue Plan Act (ARPA) PC Temporary Rate Increase and Attestation
COVID Form Signature Requirements
HCBS Rate Increase October 28, 2022
Home and Community-Based Services (HCBS) Rate Increase March 24, 2022
PC Reopening Plan
PC ARP Temporary Rate Increase February 24, 2021
PC ARP Temporary Rate Increase October 15,, 2021
Preventive Measures
Electronic Visit Verification (EVV) Information
Gainwell Edit/Billing September 2024
Denied/Rejected Claims due to NPI
EVV Memo
Preparing WV for EVV Presentation
National Provider Identifier (NPI) Enrollment Instructions
NPI Quick Reference Guide
NPI Electronic File Interchange Summary
West Virginia Incident Management System (WV IMS)
For questions and assistance, please email wvims@acentra.com
For training videos, job aids and the Quick Reference Guide Incident Guide, please click here.
For IMS frequently asked questions, please click here.
Provider Information
WV Clearance for Access: Registry & Employment Screening (WV CARES)
WV CARES Locations
Provider Training
Fall 2023 Joint Home and Community-Based Services Training - Camp Dawson
Policy Clarifications/Memos
Personal Care Rate Change
PC-CCR Letter January 2019
IDDW-PC Clarification of Dual Services-Respite August 2018
Providing PC Services for Dual Waiver Members with No Waiver Worker August 2018
CPS Reporting Memo
BMS Guidance on Legal Guardians/Medical Power of Attorneys May 2018
Guardianship Q&A Follow-Up July 2018
First Aid Training Qualifications Change
Certificate of Need Memo
DHHR Pause on Transition of PC to Managed Care
Personal Care MCO Notice
RN Initial Contact Form
Pre-Approved CPR and/or First Aid Providers
American Heart Association – www.heart.org
*American Red Cross – www.redcross.org
*American Health & Safety Institute – www.hsi.com
American CPR – www.americancpr.com
National Safety Council – www.nsc.org
*Emergency Care & Safety Institute – www.ecsinstitute.org
*EMS Safety Services – www.emssafetyservices.com
ProTrainings – www.protrainings.com
*Approved provider for CPR and First Aid
**Note: the training must be conducted by a certified trainer and include the successful hands-on skills
demonstration.
***Certification card or copy of card must be located in employee file, technical assistance being provided this review
period for new requirement. All employees must have certification card on file by August 2019.