Become a Socially Necessary Services Provider

The Bureau for Children and Families of the West Virginia Department of Health and Human Resources has contracted with KEPRO Intelligent Value to serve as the ASO, or Administrative Services Organization, for socially necessary services. The purpose of the ASO is to provide administrative services necessary to enforce the Department's policies and to complete the authorization process of services in child welfare cases.  The name Socially Necessary has been chosen to designate the class of services governed by this new process.


How to Enroll as a Provider:

Any individual or agency which meets the qualifications for a service or services may enroll to become a provider for that service or services. Enrollment is an open ended process. By that it is meant that a provider who chooses not to enroll initially with the ASO can choose to do so at a later date. It also means that a provider is not limited to the services for which they originally registered. For example: a provider can decide at any time to expand their service delivery into additional counties or can decide to provide services other than the ones for which they initially enrolled to deliver.

Any changes in geographic coverage or the provision of additional services will require the submittal of additional information to the ASO and the Department. The Department and the ASO will jointly decide upon approval of expanded service delivery.

ASO provider forms, documents and other information can be located here.


How are Socially Necessary Services Authorized?

Authorization to deliver socially necessary services is obtained from KEPRO Intelligent Value. Authorization is dependent on the provider meeting the qualifications to deliver the service/services, the submittal of all required information to the ASO and the prior approval by the ASO for the delivery of the service/services. The ASO will offer provider training and technical assistance to those who desire to participate.


What is the ASO Process?

    • Standardized service definitions including units of service;
    • Establishment of standards for documentation;
    • Establishment of provider qualifications (credentials);
    • Authorization and reauthorization of the identified services;
    • Utilization review process: and
    • Development of an appeal process.



Once a provider has completed and submitted the enrollment forms, they will need to contact KEPRO Intelligent Value to receive training on how to use the authorization process. The web site for KEPRO Intelligent Value is



Resolving Conflicts: 

ASO Communications SOP provides instructions on how to resolve conflicts between ASO providers and Department of Health and Human Resources staff. It is not intended to change policies and procedures for accessing or using necessary services, it is merely a mechanism to resolve problems with services  


All questions or concerns should be sent to