Community Resources

Substance Misuse Service Mapping

The West Virginia Department of Human Services, Office of Drug Control Policy has developed a map of West Virginia's treatment and recovery resources. This tool allows residents to search resources by county, program, type and gender, and by the American Society of Addiction Medicine (ASAM) levels of care. Click here to access the map.

The Substance Abuse and Mental Health Services Administration (SAMSHA) within the U.S. Department of Health and Human Services works to reduce the impact of substance misuse and mental illness on America's communities and to provide leadership and resources to advance mental and substance misuse disorder prevention, treatment and recovery.

SAMSHA has developed an interactive map to allow users to find treatment facilities and programs in the United States and the U.S. Territories for mental health and substance misuse disorders. To access the SAMSHA Find Substance Use Treatment Locator, click HERE.

Domestic Violence NATIONAL HOTLINE: 1-800-799-SAFE

In 1989, the legislature established the Family Protection Services Board to assure programs working towards the elimination of domestic violence are adequately funded and provide quality services to victims.

    Visit the West Virginia Coalition Against Domestic Violence website to locate a program and outreach office nearest you.

     You can also view information from the National Coalition Against Domestic Violence.

Homeless Services

The West Virginia Department of Health and Human Resources provides homeless services to West Virginia citizens when such services are appropriate and available under the circumstances. These services include:

  • assessing an applicant's claim for homeless services
  • providing emergency food, shelter and medical care to a homeless individual
  • developing an individual service plan defining goals and services that help the homeless individual
  • Working with state and community organizations in developing and providing services that are reasonable and cost effective

Visit the Homeless Shelter Directory to find a shelter nearest you.

Child Abuse Prevention Programs

To learn more about child abuse prevention programs in West Virginia, visit the Prevent Child Abuse West Virginia website by Team for West Virginia. This site also contains information about:

Strengthening Families - The Bureau for Social Services also works closely with the Department of Health's Office of Maternal, Child and Family Health on the Maternal Infant Early Childhood program (MIECHV) designated by the Governor as the agency to receive the Affordable Care Act home visitation dollars.

Visit the Strengthening Familes home visitation program for more information.

Circle of Parents- A national network of parent-led, self help groups where parents and caregivers share ideas, celebrate successes, and address the challenges surrounding parenting.

Partners in Prevention- A model based on the belief that chld well-being hinges on the capacity of local communities to support families and protect children.


Family Resources

To find a list of available social services in your county, view the list of Family Resource Networks and community resource guides.

You can download a PDF listing of contacts for the Family Resource Center in each county. To view the Family Resource Center Map, click HERE.

To learn more about early childhood home visitation programs, visit the In Home Family Education Programs website.

To learn more about early childhood home visitation programs, visit

West Virginia Children's Trust Fund

The West Virginia Children's Trust Fund (CTF) raises money for innovative programs in communities all over the state. Please visit their website to learn more about making donations.

Resources for Infants

     To find information and tips on ways to keep babies safe while sleeping please visit

     To find information about Shaken Baby Syndrome, visit The National Center on Shaken Baby Syndrome.

West Virginia 211 (WV211)

In many states, dialing "211" provides individuals and families in need with a shorcut through what can be a bewildering maze of health and human service agency phone numbers. By simply dialing 211, those in need of assistance can be referred, and sometimes connected, to appropriate agencies and community organizations.

Dialing 211 helps direct callers to services for, among others, the elderly, the disabled, those who do not speak English, those with personal crisis, those with limited reading skills, and those who are new to their communities. West Virginia 211 can be accessed in several different ways and is operational 24 hours a day, 7 days a week. To contact someone at WV211 you can dial 2-1-1 or text your zipcode to 898-211. You can also access online chat through their website at

West Virginia 211 keeps an accurate and comprehensive database that you can use to find health and human services to meet your needs. Our database allows you to browse hundreds of health and human services online, learn about specific programs, intake requirements, eligibility, operation hours and more. The database also has information on disaster related services. The database can be located by clicking HERE.

This program is a collaborative project of the United Ways of West Virginia.

How 211 Works

211 works about a bit like 911.  Calls to 211 are routed by the local telephone company to a local or regional calling center. The 211 center's referal specialists receive requests from callers, access databases of resources available from private and public health and human service agencies, match the callers' needs to available resources, and link or refer them directly to an agency or organization that can help.

Types of Referrals Offered by 211

  • Basic Human Needs Resources-including food and clothing banks, shelters, rent assistance, and utility assistance.
  • Physical and Mental Health Resources-including health insurance programs, Medicaid and Medicare, maternal health resources, health insurance programs for children, medical information lines, crisis intervention services, support groups, counseling, and drug and alcohol intervention rehabilitation.
  • Work Support-including financial assistance, job training, transportation assistance and education programs.
  • Access to Services in Non-English Languages-including language translation and interpretation services to help non-English speaking people find resources (Foreign language services vary by location).
  • Support for Older Americans and Persons with Disabilities-including adult day care, community meals, respite care, home health care, transportation and homemaker services.
  • Children, Youth and Family Support-including child care, after-school programs, educational programs for low-income families, family resource centers, summer camps and recreation programs, mentoring, tutoring and protective services.
  • Suicide Prevention-referral to suicide prevention help organizations. Callers can also dial the following National Suicide Prevention Hotline numbers, which are operated by the Substance Abuse and Mental Health Services Administration of the U.S. Department of Health and Human Services.

                ►1-800-273-TALK (1-800-273-8255)
                ►1-800-SUICIDE (1-800-784-24330)
                ►1-877-SUICIDA (1-800-784-2432) (Spanish)