​​​ Chapter 1: General Administration

• Chapter 1 Policy Index
  
• 1.01 Use of Policy and Procedure Manual
• 1.02 Channels of Communication

• ​​1.02 Attachment 1 State Agency Staff Titels and Responsibilities

• 1.02 Attachment 2 Calls and Questions Technical Assistance Contacts

•  1.03 Confidentiality​
  
•  1.03 Confidentiality, Attachment #1 ​​
  
•  1.03 Confidentiality, Attachment #2
  
• 1.03 Confidentiality, Attachment #3​​​​
  
• 1.04 Record Retention 
  
• 1.06 Participant Sanctions
• 1.06 Participant Sanctions, Attachment #1
  
• 1.07 Fair Hearing Policy for Applicants and Participants
  
• 1.08 Civil Rights
  
• 1.08 Civil Rights, Attachment #1
  
• 1.09 Waiting List Management​
  
• 1.10 Disaster Policy and Coordination
• 1.10 Disaster Policy and Coordination, Attachment #1 
• 1.11 Prevention and Detection of Dual Participation 
• 1.12 Access for Employed and Rural Persons
  
• 1.13 Appointment Show Rate
  
• 1.14 No Smoking 
• 1.15 Comment Policy
  
• 1.16 Local Agency Responsibilities
• 1.17 Fair Hearing Policy for Local Agencies
• 1.17 Fair Hearing Policy for Local Agencies, Attachment #1
• 1.18 Separation of Duties
  
• 1.18 Separation of Duties, Attachment #1
  
• 1.20 National Voter Registration Act of 1993
  
• 1.21 Local Agency Comments on Draft Policies
• 1.22 Patient Flow Analysis
• 1.22 Patient Flow Analysis, Attachment #1
• 1.22 Patient Flow Analysis, Attachment #2 
• 1.23 Supply Ordering
• 1.24 Equipment Work Request
• 1.24 Equipment Work Request, Attachment #1
• 1.25 Racial Classification 
• 1.26 Security Policy
• 1.26 Security Policy, Attachment #1
• 1.26 Security Policy, Attachment #2
• 1.27 Conflict of Interest
• 1.27 Conflict of Interest, Attachment #1
• 1.28 Transportation for WIC Participants