Frequently Asked Questions

Card Questions

How to Activate My S-EBT Card?

- S-EBT Cards can be activated by using the automated phone system (the easiest and quickest way) or online at www.ebtEDGE.com

- For instructions and additional information click here.

Is There a Mobile App for S-EBT?

- Yes, we have both a Mobile App and Online Cardholder Portal option for cardholders.

- Visit www.ebtEDGE.com to access the Online Cardholder Portal.

- Download the FIS ebtEDGE Mobile App on the Apple APP Store or through Google Play.

This is the ONLY approved app for WV Cardholders, please avoid all third-party mobile apps.
For more information on the approved mobile app click here.

Where Can I Use My S-EBT Card?

- You can use your card to purchase food at any store that accepts EBT Cards.

- Participating Farmers Markets (Always ask market if they accept EBT before purchase).

- Online at Walmart.com, Amazon.com, Aldi and Giant Eagle.

When purchasing online the cardholder is responsible for delivery fees and non-eligible SNAP items. S-EBT benefits will not cover delivery fees or non-eligible items.
For more information about online purchases click here.

For eligibility and more information go to www.sebt.org