Fake Smartphone App

​The State of West Virginia does not offer a smartphone application (app) for EBT. 

For all WV EBT Mountain State Card recipients -  if you want to monitor your EBT account activity using your mobile device, there is one mobile app that is approved for WV EBT. It is ebtEDGE and it can be found in the APP Stores for Samsung and Apple products. It is important that you select ebtEDGE and not another mobile app. The ebtEDGE app is the only app that is administered by our WV EBT vendor, FIS. If you have been using another mobile app, please delete that app and replace it with ebtEDGE. As always, if you have any questions about your EBT card, contact the EBT Office at 304.558.4126.

Please be aware!
  • Illegal phone apps try to get personal information and access to EBT benefits. Cardholders should never give out the EBT card and/or personal identification number (PIN) in any website or smartphone.
  • One scam is tricking smartphone users into using fake apps that ask for banking information, ID, password, card number, and/or a PIN. Smartphone users should not use apps that ask for personal information.
  • Scams offering a “free government cell phone” or “free gift cards” ask for personal information, card number and/or PIN.
  • New benefit recipients are contacted by a “protection plan” company that says they are part of the state program. They ask for personal information from cardholders. 
  •  "Concerned citizens" post warnings about EBT card security and give a telephone number similar to a real customer service helpline telephone number (maybe one number is different). A cardholder calls the number, and then is asked for personal information, account number, and a PIN.