Client Accounts

Client Accounts performs a variety of functions on behalf of clients, custodial children and children in the custody of DoHS.

Responsibilities include, but are not limited to:

Processing returned, lost or stolen benefits and returned checks issued to and on behalf of clients, including processing corrections to approved benefits
from the following programs:

Low Income Energy Assistance Program (LIEAP)

WV WORKS Supportive Services

Non-Emergency Medical Transportation (NEMT)

SNAP Employment & Training

Family and Children Tracking System (FACTS) – Day Care and Foster Care payments

Managing the accounts on behalf of children in the custody of WVDoHS who receive monthly benefits such as:

Social Security Administration (regular and Supplemental Security Income (SSI))

Veterans

Railroad Retirement

Miners’ Benefits

Private or court ordered payments

ALL contacts regarding client account functions listed should be initiated through the local DoHS Office case worker.

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Frozen Benefits Information:

Q: Is this a freeze on benefits to Americans like SNAP or Student Loans?

A: No, any program that provides direct benefits to Americans is explicitly excluded from the pause and exempted from this review process. In addition to Social Security and Medicare, already explicitly excluded in the guidance, mandatory programs like Medicaid and SNAP will continue without pause.