Client Accounts

Client Accounts performs a variety of functions on behalf of clients, custodial children and children in the custody of DHHR. 
Responsibilities include, but are not limited to:
  • Processing returned, lost or stolen benefits and returned checks issued to and on behalf of clients, including processing corrections to approved benefits
    from the following programs:
              Low Income Energy Assistance Program (LIEAP)
              WV WORKS Supportive Services
              Non-Emergency Medical Transportation (NEMT)
              SNAP Employment & Training
              Family and Children Tracking System (FACTS) – Day Care and Foster Care payments
  • Managing the accounts on behalf of children in the custody of WVDHHR who receive monthly benefits such as:
              Social Security Administration (regular and Supplemental Security Income (SSI))
              Railroad Retirement
              Miners’ Benefits
              Private or court ordered payments
ALL contacts regarding client account functions listed should be initiated through the local DHHR office case worker.