Cardholders


The Mountain State Card EBT Card is the safe and convenient way for you to use your government benefits. 

 

Retailer Assistance: 1-866-545-6503
EBT Helpline: 1-866-545-6502 


Supplemental Nutrition Assistance Program (SNAP) Benefits

SNAP recipients can use their EBT benefits in all 50 states and US territories, provided the retailer has been approved by FNS to accept SNAP.  To locate a retailer near you that welcomes SNAP EBT customers, click here.
 
If you qualify for SNAP benefits, you can use your West Virginia Mountain State Card to:
  • buy selected food items at any participating store
  • buy selected food items at any participating farmers market


WV WORKS or Child Support Incentive (Cash) Benefits

Cash recipients can use their EBT benefits at retailers for food purchases and get cash back with the purchase or simply withdraw funds from an ATM. There is never a charge for using your card to buy food. At ATMs and/or POS machines where you see the Quest® logo, the first three cash withdrawals each months are free.  For each one after that, a $1.00 fee is taken out of your WV WORKS account.  If applicable, bank surcharges for using the ATMs will also be taken from your account.  

If you qualify for WV WORKS benefits, you can use your West Virginia Mountain State Card to:
  • withdraw your benefits at ATMs throughout West Virginia
  • get cash or pay for purchase at participating stores
 


Benefit Issuance

Benefits are scheduled for deposit once each day between midnight and 8:00 a.m. If an expected benefit does not show in your account, contact your worker or the DHHR Customer Service Center at 1-877-716-1212.


WV WORKS:
WV WORKS benefits are available on your Mountain State Card on the FIRST calendar day of every month.


SNAP:
The chart to the right shows the SNAP Benefits Issuance Schedule.  Find the first letter of your last name and then look across to find the day of the month that your SNAP benefits will be available on your Mountain State Card.  

 


Call your local DHHR Office or the DHHR Customer Service Center at 1-877-716-1212 with any questions you may have about your Mountain State Card.