How To Replace Your Card


​​There are 5 ways to get a replacement EBT Card:
   1. WV EBT/FIS Automated System (IVR) – Call the number on the back of the card (1-866-545-6502) and use the IVR to request a new card.​
   2. WV EBT/FIS Customer Service Representative (CSR) – Call the number on the back of the card (1-866-545-6502) and speak with a CSR.
   3. DHHR Customer Service Call Center - Call 1-877-716-1212 and speak with a DHHR Customer Service Representative.
   4. Local County Office – Visit your local DHHR worker and request a replacement card.
   5. FIS Cardholder
  • Be sure to report if the card was lost, stolen or damaged when you call.  When using the IVR, you will press two (2) after you have entered the card number. 
  • Make sure your address is correct when ordering a new card. 
  • Once you order a new card, your old card will not work.
  • If you find your old card after ordering a replacement, it is recommended that you destroy it.  Your old card cannot be reactivated after a replacement card has been ordered.
  • You should receive your new card within 7-10 business days.