How To Replace Your Card

​Do you need to order a new EBT card? 

Have you lost or had your Mountain State Card stolen?


There are 5 ways to get a replacement EBT Card:

1.    WV EBT/FIS Automated System (IVR) – Call the number on the back of the card (1-866-545-6502) and use the IVR to request a new card.
2.    WV EBT/FIS Customer Service Representative (CSR) – Call the number on the back of the card (1-866-545-6502) and speak with a CSR.
3.    DHHR Customer Service Call Center - Call 1-877-716-1212 and speak with a DHHR Customer Service Representative.
4.    Local County Office – Visit your local DHHR worker and request a replacement card.
5.    FIS Cardholder
  • Be sure to report if the card was lost or stolen when you call.  When using the IVR, you will press two (2) after you have entered the card number. 
  • Make sure your address is correct when ordering a new card. 
  • Once you order a new card, your old card will not work.
  • If you find your old card after ordering a replacement, it is recommended that you destroy it.  Your old card cannot be reactivated after a replacement card has been ordered.
  • You should receive your new card within 5-7 business days.