How To Use Your Card

​1. Before you shop, always check your balance:
2. To use your card at a POS machine:
  • Slide your card through the machine.
  • Choose EBT (Electronic Benefits Transfer), if prompted.
  • Enter your Personal Identification Number (PIN). Do not give your PIN to the clerk.
  • When the total is entered, press ENTER if correct. If not correct, discuss with clerk.
3. Look at your receipt. Make sure the receipt shows the store name, date and time of purchase, and amount of purchase.
4. At a QUEST® ATM (Automated Teller Machine):
  • ONLY WV WORKS and Child Support Incentive recipients can withdraw cash.
  • Insert or swipe your card.
  • Enter your Personal Identification Number (PIN).
  • Select “Withdraw Cash” (No purchase cash back) and “Checking.”
  • Enter amount you wish to withdraw.
  • Take your card, receipt and your cash.
  • Keep your receipt to track your balance.

Always protect your card and your PIN.
If your card is lost, stolen or damaged, call 1-866-545-6502 immediately.
A new card will be ordered and should arrive within 7-10 business days.