Using Your EBT Card

​How to Activate Your EBT Card

​​After you apply for SNAP or WV WORKS benefits and are approved, you will receive your first Mountain State EBT card in the mail 7​-10 days after it is ordered.  Once you get your card, you will need to activate it before you can use it.  Activating your card is easy and will only take you a few minutes. 

There are two ways you can activate your first WV EBT card.
  1. Call the number on the back of your card, 1-866-545-6502 and follow all prompts. This is the easiest and quickest way!
  2. Visit and use the Cardholder Portal.

To activate your card by calling the number on the back:
  1. Dial 1-866-545-6502 and listen to the automated system.
  2. Press 1 for English or 2 for Spanish.
  3. Enter your 16-digit card number on the front of your card.​
  4. Enter your Date of Birth. The format is mm/dd/yy.
  5. Enter your Social Security Number when prompted.
  6. Select 4 numbers as your Personal Identification Number (PIN) when prompted.
  7. When prompted, re-enter the numbers you selected as your PIN. 

To activate your card your card by using the Cardholder Portal:
  1. Go to
  2. In the left-hand column, click on “Cardholder Login”.
  3. Enter your 16-digit card number.  Click the Login button.
  4. Click the “PIN Select” which is found in the green stripe. 
  5. Enter your Date of Birth. The format is mm/dd/yyyy. Use the tab key to move between fields.
  6. Enter your Social Security Number.
  7. Select 4 numbers as your PIN.
  8. Re-enter the 4 numbers you selected for your PIN.
  9. Click on “Update”.​​

Authorized Representatives should contact the EBT Office of Banking Services at 304-558-4126 with any questions.

NOTE:  You will not need to select a PIN for a replacement card. Your current PIN will remain active.

How to Use Your EBT Card

​1. Before you shop, always check your balance:
2. To use your card at a POS machine:
  • Slide your card through the machine.
  • Choose EBT (Electronic Benefits Transfer), if prompted.
  • Enter your Personal Identification Number (PIN). Do not give your PIN to the clerk.
  • When the total is entered, press ENTER if correct. If not correct, discuss with clerk.
3. Look at your receipt. Make sure the receipt shows the store name, date and time of purchase, and amount of purchase.
4. At a QUEST® ATM (Automated Teller Machine):
  • ONLY WV WORKS and Child Support Incentive recipients can withdraw cash.
  • Insert or swipe your card.
  • Enter your Personal Identification Number (PIN).
  • Select “Withdraw Cash” (No purchase cash back) and “Checking.”
  • Enter amount you wish to withdraw.
  • Take your card, receipt and your cash.
  • Keep your receipt to track your balance.​

Always protect your card and your PIN.
If your card is lost, stolen or damaged, call 1-866-545-6502 immediately.
A new card will be ordered and should arrive within 7-10 business days.