COVID-19 and EBT Updates


Due to COVID-19 callers may experience longer than usual wait times when calling the EBT Helpline. To avoid delay we encourage cardholders to access their information through the Cardholder Portal at or by using the FIS ebtEDGE mobile app. 

The Cardholder Portal and the ebtEDGE Mobile Application work together, providing cardholders a way to simplify life and stay in the know.

When using both the Cardholder Portal and the FIS ebtEDGE Mobile App users are able to:

  • View their account information in English or Spanish.

  • Check their balance.

  • Choose their PIN.

  • Add/Update Security Codes (adding extra protection).

  • See their transaction history for at least the last 30 days.

  • Print their transaction history.

  • Search for retailers in their area.

  • View training material.

Visit these pages for more information - Cardholder Portal and FIS ebtEDGE Mobile App.

If you need to report a lost/stolen/damaged card or request a new card you will need to call the EBT Helpline at 1-866-545-6502.


TANF Initiative for COVID-19 - The West Virginia Department of Health and Human Resources will be issuing a one-time $500 payment to current recipients of Temporary Assistance for Needy Families (TANF), also known as WV WORKS.  Payments will begin processing April 14, 2020 and recipients can access this one-time payment using their Mountain State EBT Card.  The Office of EBT encourages recipients to practice safe behaviors while using their Mountain State EBT Card  to avoid potential fraud or loss of money.

Online Food Purchasing and EBT - Online Food Purchasing for SNAP is now availiable at Walmart and Amazon.  Please visit our SNAP-Onine Food Purchasing page for more information.

Feeding Kids and Helping Families - The USDA Food and Nutrition Service (FNS) continues to provide food services across all 15 nutrition programs during the COVID-19 pandemic. If you would like to know more about what FNS is doing and services available to you, please visit  the links provided below.

FNS Response to COVID-19

P-EBT  - The Pandemic Electronic Benefit Transfer (P-EBT) Program provides financial benefits to West Virginia students who currently receive free or reduced-price school meals.  For more information, please visit our Pandemic Electronic Benefit Transfer Webpage.


Help Prevent the Spread of Coronavirus Disease 2019 (COVID-19)

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person.  The best way to prevent illness is to avoid being exposed to this virus.  The West Virginia Office of EBT encourages our Mountain State EBT Cardholders, as well as our retailers to help prevent the spread of COVID-19 by practicing healthy behaviors. Below we have identified some healthy practices that are often overlooked.

  • Sanitize your Mountain State EBT Cards (and other cards) often.                       
  • Wash your hands and avoid touching your face and others after using Point of Sale (POS) machines, Automated Teller Machines (ATMs) and money.

  • Clean and disinfect your frequently touched surfaces daily
  • Clean and disinfect cash registers, POS machines, ATMs, Money, Pens, etc.
  • Wash your hands and avoid touching your face and others often after use of cash registers, POS machines, ATMs, Money, Pens, etc.

      If you want to know more about how you Clean and Disinfect, CLICK HERE


To learn more about COVID-19 in West Virginia and how you can both protect yourself and prevent the spread, please visit

The USDA Food and Nutrition Services has also published a new webpage created to specially address COVID-19 related updates. This page will provide information for school meals, SNAP and more.  Visit the site for more information at