Electronic Visit Verification (EVV)

What is EVV?

On December 13, 2016, the 21st Century Cares Act was enacted into law.  The Cures Act is designed to improve the quality of care provided to individuals through further research, enhanced quality control and strengthened mental health parity.  An EVV system is a telephone and computer-based system that electronically verifies service visits occur and documents the precise time service begins and ends.  EVV applies to services rendered in the home under Activities of Daily Living (ADL), Instrumental Activities of Daily Living (IADL) and home health skills.  Currently, federally required implementation dates vary depending on the type of service being provided:  Personal Care Services (PCS) deadline is January 1, 2019 and Home Health Care Services (HHCS) is January 1, 2023.

PCS are identified as a hands-on, direct care services, such as those provided in any of the following programs: 
  • Aged and Disabled Waiver (ADW)
  • Traumatic Brain Injury (TBI) Waiver
  • Intellectual/Developmental Disabilities Waiver (IDDW)
  • State Plan Personal Care Program
The West Virginia Department of Health and Human Resources (DHHR) has begun the process of working with the Centers for Medicare and Medicaid Services (CMS) to establsh finalinzed implementation dates, which will be communicated once they have been formalized.
How is West Virginia Implementing the EVV Solution?
The State plans to contract with a single EVV vendor. The model involves the State procuring, funding, selecting and implementing an EVV solution of their choice and managing the concerns and complaints from providers.
DHHR is currently in the process of implementation planning and assessment, including:
  • Researching a solution
  • Working with CMS for funding
  • Assisting stakeholders in developing a plan
  • System selection
Contact Information
If you have any questions about EVV, please send an email to: DHHRBMSEVV@wv.gov.

Frequently Asked Questions

For a list of frequently asked questions, please click here.

 Additional Information
The development and implementation of the West Virginia EVV System is supported in part with rebalancing funds of the Take Me Home, West Virginia.  Take Me Home, West Virginia is a Money Follows the Person Rebalancing Demonstration Grant (DHHR Grant Number 1LICMS330830) from the United States Department of Health and Human Services, Centers for Medicare and Medicaid Services.
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