Program Contact Information

For information concerning procedure codes and diagnosis codes refer to Chapter 100, General Information.

​Service ​Person or Company ​Phone Number ​Fax Number
​Private Duty Nursing Program Manager ​Miranda Walker, Program Manager
Bureau for Medical Services
350 Capitol Street, Room 251
Charleston, WV 25301
​304-352-4221 ​304-558-1542
​Claims Processing ​Fiscal Agent - Gainwell Technology
PO Box 3766
Charleston, WV 25337
​888-483-0793 Providers
888-483-0797  Members
​304-348-3380
​Prior Authorization KEPRO
Medical Reviewer
1007 Bullitt Street
Charleston, WV 25301
​1-800-346-8272, ext. 4401 ​1-844-633-8430
Note: Prior authorization requests must be submitted electronically and/or fax
350 Capitol Street | Room 251 | Charleston, WV 25301 | Phone: (304) 558-1700 | Contact Us | Site Map