​The Bureau for Medical Services recognizes three types of transportation services:

  • Air ambulance;
  • Ground ambulance; and
  • Non-ambulance, non-emergency medical transportation.

Arrangements for non-emergency, non-ambulance transportation of Medicaid members will be made by BMS’ contracted statewide transportation broker, LogistiCare. On September 1, 2018, LogistiCare became the new non-emergency medical transportation (NEMT) manager for West Virginia. LogistiCare is contracted to provide excellent customer service and high-quality, safe, and reliable transportation to your covered services. 

For members who use gas mileage reimbursement, a LogistiCare Gas Mileage Reimbursement Trip Log will be included in your welcome letter from LogistiCare. Effective  
September 1, 2018, gas mileage reimbursement will be limited to the nearest medically appropriate and qualified provider not to exceed 125 miles from the member's home 
in-state or within 30 miles of the West Virginia border. When comparable treatment may be obtained at a facility closer to the member's home than the one chosen, mileage 
reimbursed is limited to the distance to the nearest facility. 
Ambulance Fee Schedule

Non-emergency, non-ambulance transportation (NEMT) Information for Members
Non-emergency, non-ambulance transportation (NEMT) Information for Providers

Fingerprint Facilities


For more information contact LogistiCare at 1-844-549-8353.


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