Department of Human Services WV Bureau for Medical Services
Department of Human Services
WV Bureau for Medical Services
Department of Human Services
WV Bureau for Medical Services

Non-Emergency Medical Transportation (NEMT) Information for Members

Modivcare Enters into Comprehensive Restructuring Agreement
8/21/2025​
Medicaid and WVCHIP Members will see no change in their access to non-emergency medical transportation services. Claims submissions and reimbursements to members and providers will continue to be processed in the ordinary course; and Modivcare remains compliant with HIPAA and CMS/Medicaid requirements. Questions should be directed to Modivcare at https://www.mymodivcare.com/members/west-virginia/.​​


Non-Emergency Medical Transportation (NEMT) is available to Medicaid members for transportation to West Virginia Medicaid covered services. All non-ambulance transportation is managed and scheduled through the statewide Broker, Modivcare.  On September 1, 2018, Modivcare began managing the West Virginia Medicaid NEMT services with three goals:

  • Provide​ members with safe and reliable transportation services;
  • Save costs; and 
  • Reduce the occurrence of fraud, waste and abuse.

How to Use NEMT Services brochure
How to Use NEMT Service brochure (Spanish Version)​
How to Use NEMT Services fact sheet
Reimbursement Tri​p Log
LogistiCare Wallet Card (update pending)

To learn more about ​Modivcare please visit their website at  https://www.mymodivcare.com/members/west-virginia/..