Modivcare Enters into Comprehensive Restructuring Agreement
8/21/2025
Medicaid and WVCHIP Members will see no change in their access to non-emergency medical transportation services. Claims submissions and reimbursements to members and providers will continue to be processed in the ordinary course; and Modivcare remains compliant with HIPAA and CMS/Medicaid requirements. Questions should be directed to Modivcare at https://www.mymodivcare.com/members/west-virginia/.
Non-Emergency Medical Transportation (NEMT) is available to Medicaid members for transportation to West Virginia Medicaid covered services. All non-ambulance transportation is managed and scheduled through the statewide Broker, Modivcare. On September 1, 2018, Modivcare began managing the West Virginia Medicaid NEMT services with three goals:
- Provide members with safe and reliable transportation services;
- Save costs; and
- Reduce the occurrence of fraud, waste and abuse.
How to Use NEMT Services brochure
How to Use NEMT Service brochure (Spanish Version)
How to Use NEMT Services fact sheet
Reimbursement Trip Log
LogistiCare Wallet Card (update pending)
To learn more about Modivcare please visit their website at https://www.mymodivcare.com/members/west-virginia/..