Utility Assistance/LIEAP


​​​Low Income Energy Assistance Program (LIEAP)

LIEAP assists eligible households with the cost of home heating through direct cash payments or payments to utility companies on their behalf. A crisis component is available for households without resources facing the loss of a heating source. Eligibility for both program components is based on a combination of factors, including income, type of heating payment, and total heating costs. The BFA Division of Family Assistance Policy (DFAP) operates LIEAP in each of the Department of Human Services (DoHS) field offices for a short time each winter, usually beginning with a mail-out to targeted households.

In addition, DFAP contracts with the Community Action Network and with regional Agency on Aging offices​ to perform outreach and accept LIEAP applications at their local sites.​​

For more information about LIEAP, contact your local Department of Human Services (DoHS)​ office.  Click 
here for a list of all county offices, or apply online at https://www.wvpath.wv.gov/​.


DoHS Announces Virtual Public Hearing for LIHEAP State Plan

The West Virginia Department of Human Services (DoHS) Bureau for Family Assistance (BFA) announces a virtual public hearing to seek public comments on Low-Incolme Home Energy Assistance Program (LIHEAP) is scheduled for July 24 at 2:00 p.m. 

Click here to review the draft 2025 LIHEAP State Plan.  

Public comments on the LIHEAP State Plan will be accepted until August 12, 2024, at 5:00 p.m.  Comments on the plan should be submitted via email to DoHSPublicComments@wv.gov​

Participants may join the virtual hearing at 2:00 p.m. on July 24, 2024 by using the following link: https://meet.google.com/oxa-cjxb-izf. Participants may also join by phone using the following information:

‪Number:  (US) +1 315-925-6407‬
Access PIN:  ‪420 611 964‬#

Emergency Repair and Replace Assistance Program and Weatherization Programs

The Low Incolme Home Energy Assistance Program (LIHEAP) Emergency Repair and Replacement Program is available to homeowners in need of emergency heating and/or cooling. The program is only available to households with unsafe or malfunctioning/non-operable heating and/or cooling systems.

In addition to income and household size a client must have in their household for cooling unit:

  • ​An individual that is disabled, or

  • An individual that is age 60 or over, or

  • A child that is age 5 years or younger. 

Applications can be picked up at your local Department of Human Services (DoHS) office. Click here for a list of all county offices, or apply online at https://mylitt.com/ or through a Community Action Agency. Visit https://wvcap.org/agencies/​​ for a list of Community Action Agency locations.

​This program will run from May 1st to September 30th, or until funds are exhausted. The cooling unit repair or replacement program will not be done in the winter months.

20% Discount Program

The Special Reduced Rate Service Program (20% Utility Discount Program) was established by West Virginia state government to assist eligible participants in receiving a 20 percent discount from their gas, electric (November to March), and water companies (all year). If you are a recipient of SNAP and over age 60, a recipient of Social Security Income and over the age of 18, or a recipient of WV WORKS, you may be eligible. Applications for the program are automatically sent out in October each fall. 

You may also contact your local county DoHS office if you think you are being missed and discuss it with your worker. Click here for a list of all county offices​. 

Clients who apply for LIEAP have the right to a Fair Hearing if: 

  • The application is denied. 

  • The client believes the payment amount is in error. 

  • There was a delay in processing the application. 

  • The client believes that he has been discriminated against because of race, color, national origin, sex, age, disability, religion, or political beliefs. 

The client must request a hearing within 60 days of receipt of the notification. The DoHS has 30 days after the hearing request is received to schedule the hearing, arrive at a decision, and initiate the appropriate action.

Income Limits for FY2024​: