About Us

Bureau Leadership


Janie Cole

Deputy Commissioner of Programs and Policy 

Kent Nowviskie

Deputy Commissioner of Field Operations

Tina Mitchell

Deputy Commissioner of Finance

Melissa Rosen

Deputy Commissioner of Quality Assurance

Penny Wagoner

Director of Human Resources

John Osborn

Assistant to the Commissioner

Tina Amburgey

Additional information about bureau leadership may be found on the Bureau for Famly Assistance organizational chart​.

Mission Statement

The Bureau for Family Assistance provides an accessible, integrated, comprehensive quality service system for West Virginia's children, families, and adults to help them achieve maximum potential and improve their quality of life.


West Virginia's children, families and adults have achieved well-being, safety and independence.


We believe:

  • ​Our children, families and adults will be safe, healthy, supported by their communities, and successful.
  • Our Customer Services will be respectful and responsive.
  • Our employees will be safe, supported and engaged in the improvements at the Bureau.
  • Our decisions will be data-driven and fiscally responsible.

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350 Capitol Street, Room 730
Charleston, WV 25301

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Contact Us

Phone: (304) 205-6357
Fax: (304) 558-4194