About Us

Bureau Leadership


Janie Cole

Deputy Commissioner of Programs and Policy 

Kent Nowviskie

Deputy Commissioner of Field Operations

Tina Mitchell

Deputy Commissioner of Finance

Melissa Rosen

Deputy Commissioner of Quality Assurance

Penny Wagoner

Director of Human Resources

John Osborn

Assistant to the Commissioner

Tina Amburgey

Additional information about bureau leadership may be found on the Bureau for Family Assistance organizational chart​​​​​​​​​​.

Click here​​ to download the Bureau for Family Assistance State/Regional/County Management Staff contact list and Regions Map. 

Need specific county information? Click here​ for a list of Department of Human Services County O​ffices and their contact information​.​

Mission Statement

The Bureau for Family Assistance provides services and supports that help West Virginians overcome barriers to stability and self-sufficiency.​


A West Virginia built on stable and self-sufficient families creating thriving communities.


We serve West Virginians with integrity, innovation, accountability, and respect.​

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350 Capitol Street, Room 730
Charleston, WV 25301

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Contact Us

Phone: (304) 205-6357
Fax: (304) 558-4194

​​​Click here​ for a list of Department of Human Services County Offices.