Find a Local DoHS Office

in your county
Select your county o​n the map to the right, or click here for a list of all counties.
 MercerRaleighBooneLoganWayneKanawhaClayMcDowellMingoGilmerFayetteWyomingWirtSummersMonroeLincolnCalhounPocahontasJacksonLewisPutnamRoaneCabellMasonWebsterNicholasGreenbrierBraxtonUpshurRandolphWoodPleasantsRitchieDoddridgeHarrisonBarbourPendletonTuckerTaylorTylerWetzelMarionGrantHardyHampshireMonongaliaPrestonMineralMarshallMorganOhioBrookeHancockBerkeleyJefferson





Announcements




DoHS Announces Launch of Summer EBT Program for West Virginian Students



CHARLESTON, W.Va. – The West Virginia Department of Human Services (DoHS), Bureau for Family Assistance (BFA) has been approved to issue Summer Electronic Benefits Transfer (EBT) during the 2025 summer period. All eligible children will receive a one-time $120 in grocery benefits this summer. Summer EBT benefits can be spent on items that are covered by SNAP benefits. All West Virginia EBT retailers accept Summer EBT benefits. 

“Ensuring every child has access to nutritious meals is a cornerstone of building strong, healthy communities,” said Janie Cole, DoHS Bureau for Family Assistance Commissioner. “Implementing West Virginia’s Summer EBT program represents a crucial step forward in supporting residents by providing essential grocery assistance during the summer months, as we maintain our commitment to fostering a brighter future for West Virginia children.” 


 




DoHS Urges EBT Cardholders to Take Steps Now 
to Protect Benefits from Skimming

CHARLESTON, W.Va. – The West Virginia Department of Human Services (DoHS), is urging Mountain State EBT cardholders to take proactive steps now to protect their Supplemental Nutrition Assistance Program (SNAP) benefits from skimming fraud ahead of May benefit issuance.

Across the country, reports of skimming devices on card readers have increased. These devices steal card numbers and PINs, allowing thieves to access and spend benefits, often in other states, before cardholders even realize their accounts have been compromised.

“This is about taking preventive steps to protect yourself from card skimming,” said Janie Cole, DoHS Bureau for Family Assistance Commissioner. “SNAP benefits help put food on the table for thousands of West Virginia families. We want every cardholder to know how to protect their benefits before they are at risk.”
 
DoHS encourages all EBT cardholders to:

  • Check the Card Reader: Before inserting your card, inspect the machine for loose parts, tape, wires, or anything that looks unusual. If it seems suspicious, report it to store staff before proceeding with your transaction.
  • Change Your PIN Monthly: Update your PIN at the beginning of each month before your benefits are issued. Even if your card number is stolen, it won’t be usable without the new PIN.
  • Block Out-of-State Transactions: Go to ebtEDGE.com or use the FIS ebtEDGE mobile app (look for the fried egg icon) to block out-of-state transactions. You can unblock them at any time when needed.
debit card transaction.jpg

If you believe your card has been compromised, contact:

  • WV Customer Service: 1-877-716-1212
  • FIS Customer Service: 1-866-545-6502
DoHS will share these reminders through social media and online platforms to ensure as many cardholders as possible are prepared before the May SNAP benefits are issued.




In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.​

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 69​0-7442; or (3) email: program.intake@usda.gov.

USDA is an equal opportunity provider, employer, and lender.​
​​​​​


Programs Dashboard

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​PATH.png

​​

​​

​  Summer EBT Infographic.jpg  

 

 


​Did You Know?


Did you know that investing in quality child care boosts brain development and offers a 13% return on investment? Each dollar spent results in higher productivity, reduced crime, and savings in social welfare. Learn more at dhhr.wv.gov/bfa/ece​.​

​​

About Us

Welcome to our new website. It is our objective to make you aware of all assistance programs offered by the West Virginia​ Department of Human Services, Bureau for Family Assistance.



Contact Us

350 Capitol Street, Room 730
Charleston, WV 25301
Phone: (304) 205-6357
Fax: (304) 558-4194

Contact Us​