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smiONE Debit Card Information

smiONE West Virginia BCSE Debit Card: 

If you have not received your New smiONE Debit Card, please call your local office
To report a lost or stolen smiONE Card, call smiONE Customer Service 1-855-403-8349.

Convenient Access to your funds
Visit for account information, frequently asked questions, and terms and conditions.
Activate your card by calling 1-866-331-8754.
    -Establish your 4-digit PIN for making ATM withdrawals and retail purchases.
    -Don't forget to sign your card!
    -Unlimited transactions at no charge at retailers across  the US.
    -Unlimited online purchases at no charge.
Access to Cash:
    -Teller assisted withdrawals at smiONE and Visa Card Member bank branches.
    -ATM withdrawals at smiONE and partner ATMs.
    -Locate smiONE ATM locations at
24/7 Customer Support:
    -Access to view balances, transactions, and monthly statements at no charge.
    -Access a live agent at 1-855-403-8349
smiONE Fee Schedule
smiONE Fee Schedule (Spanish)

If you still have a KeyBank Debit Card:

Please spend all the assets on your KeyBank Debit Card since they will not transfer over to the smiONE Bank Card.

If you have any questions about your KeyBank Debit Card or need to report a lost or stolen KeyBank Debit Card, please call 1-866-295-2955.
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