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Customer Service

West Virginia's Bureau for Child Support Enforcement employs trained customer service agents.  If you have a question that cannot be answered using this website, call the Customer Service Unit at 1-800-249-3778 or 304-558-4665.

Our Customer Service Unit is open during normal working hours 8:30 am to 5:00 pm, Monday through Friday. The Customer Service Unit is closed on weekends, state and federal holidays, and may be closed when a state of emergency exists.  Call volume is very high, so it is possible that our agents may not be able to take your call.

You can also send an email to the Customer Service Unit, using this link.

Another way to obtain help with your questions is to contact a local child support office.

Resources:
Contact us at Customer Service
Contact a local child support office
General child support questions and answers
Make a support payment
Apply for services
Establish paternity
Tax offset information
Information about the Amnesty from interest program
Commonly used Child Support terms
Pamphlets

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