Non-emergency, non-ambulance transportation (NEMT) Information for Providers

The West Virginia Bureau for Medical Services contracts with MTM to provide non-emergency, non-ambulance transportation to eligible medical appointment for Medicaid members. 

MTM is always looking for high quality transportation providers.  If you are interested in applying to be NEMT provider the Transportation Provider Network brochure may answer some of your basic question.  You can also visit for more information. 

If you are a Health Care Provider you can schedule trips for patients.  MTM’s customer service center is open from 7 a.m. to 6 p.m., Monday through Friday for scheduling routine appointments. Additionally, urgent requests and hospital discharges are taken 24 hours a day, seven days a week. Please call 1-844-549-8353 to phone in transportation requests. You may also schedule trips online at

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